Now Hiring - Call Center Representative in Longwood, FL

Job description:

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Quality Craftsmen we’re growing our team so we can continue to be one of the most well-respected Bathroom and Kitchen Remodeling companies in the Southeastern US. We are looking for a friendly and outgoing office professional for our fast-paced office environment. Quality Craftsmen is known for exceptional service, quality work, and our "Make it Right" Guarantee. We stand behind this commitment because we only hire the best and work hard to take care of all our team members. When you join the Quality Craftsmen team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems. Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining the Quality Craftsmen team. Competitive pay Advancement and growth opportunities Work with a team of Service and Office Professionals that deliver an amazing customer experience every day The pride that comes with applying your skills in a challenging and varied work environment The opportunity to wow customers with a best-in-class customer experience and solutions Flexibility with hours so you can take care of life’s important events And so much more…

Your Responsibilities as Call Center Professional Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Project Consultants Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations. Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Quality Craftsmen Steps for Success - a repeatable process that makes it easy to impress the customer every time.

How We’ll Measure Performance: Here are some of the ways that we’ll measure your performance in the role. Quality of Work – Our value comes from meeting and exceeding our customers expectations at every touch point Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction. Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.

What We Want From You Culture alignment Rockstars only Bought into the vision To Succeed in this Role Be highly organized and detail oriented Possess excellent customer communication and independent work skills Deliver solutions Be a self-starter Have computer experience with CRMs.

Job Requirements These are the minimum requirements to be considered for this position. Live within the area Have 1+ years of experience in an office setting Solving problems must come easily to you Professional communication and phone skills Benefits & Pay The pay range for this position is $15.00 to $30.00 per hr total comp and is dependent on your experience. Still with us? Great! Remember, we’re looking to hire only the best. HOME IMPROVEMENT CALL CENTER EXPERIENCE A HUGE PLUS but not required at all. If that’s you, APPLY TODAY! Should you meet the requirements for the position, we will schedule you for an interview immediately. This job description is meant to describe the general nature and level of work being performed We are a Home Improvement Company based out of Longwood, Florida. We are looking for the Best of the Best to call all of our potential customer base. We are looking for money motivated career minded people to set free no obligation consultation for our sales staff. We also do many local events that generate a ton of follow up to warm calling material. We also spend 10's of thousands on internet inquiries that need to be followed up with no selling or cold calling... We are just wanting appointment setting skill set. If you are a phone pro we want to talk to you!! Many of our employees have been with us for many many years. If you have appointment setting experience or collection, timeshare or Home Improvement or any good calling experience or you're just awesome on the phone , contact us for a great opportunity with a company growing quickly!

Job Type: Full-time

Pay: $15.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Morning shift

Supplemental pay types:

• Commission pay
• Performance bonus

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Longwood, FL 32750: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person